Política de envío
1. Countries We Ship To
1.1 We currently ship to the United Kingdom, the European Union, the United States, Switzerland, and most other countries worldwide via our Rest of World shipping option.
1.2 Availability may vary by product or destination due to size, weight, material, or import restrictions specific to a country. Where a destination is unavailable for a given item, this will be indicated before you complete checkout.
2. Order Processing
2.1 Orders are processed within 3–5 business days of order confirmation (see Section 4.1 of our Terms & Conditions), excluding weekends and UK public holidays.
2.2 Because each collection is produced in small batches in Italy, processing times may be longer during peak periods, for made-to-order pieces, or immediately following a collection launch. Where this applies to your order, we will indicate an adjusted timeframe at checkout or in your order confirmation email.
3. Shipping Methods and Costs
3.1 We offer a range of shipping methods and carriers. The options available, and their cost, are calculated at checkout based on your destination and the service selected.
4. Estimated Delivery Times
4.1 Once your order has been dispatched, estimated delivery times are as follows:
- United Kingdom: 3–5 business days
- European Union: 3–5 business days
- United States: 5–7 business days
- Switzerland: 5–7 business days
- Rest of World: 7–14 business days
4.2 These timeframes are estimates provided for guidance and begin from the date of dispatch, not the date of order. They do not reduce or replace the statutory delivery timeframe described in Section 8.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where tracking is available through the carrier used.
6. International Orders: Customs, Duties, and Import Taxes
6.1 For orders shipped outside the United Kingdom, applicable customs duties and import taxes are calculated and collected at checkout (Delivered Duty Paid), so the price you pay at checkout is the total cost of your order, with no additional charges due on delivery.
6.2 In the rare event a destination country's customs authority assesses additional charges not collected at checkout, we will work with you to resolve this at no unexpected cost, in keeping with Section 6.1.
7. Risk of Loss and Delivery
7.1 The goods remain at our risk during transit. Risk of loss passes to you only once the goods come into your physical possession, or the physical possession of a person you have identified to accept delivery on your behalf.
7.2 If you elect to arrange collection through a courier or freight forwarder of your own choosing, rather than a shipping method we offer, risk passes to you once we hand the goods to that carrier.
8. Delivery Timeframe and Your Statutory Rights
8.1 Unless a different delivery date is agreed with you at checkout, we will deliver your order without undue delay and, in any event, no later than 30 days after the day your order is confirmed under our Terms & Conditions.
8.2 If we are unable to meet this timeframe, we will notify you and give you the choice of agreeing a revised delivery date or cancelling your order for a full refund.
8.3 If your order has not arrived within the period stated in Section 4.1, or arrives damaged, contact us at contact@atesestudio.com so we can resolve the issue.